Remote IT infrastructure management specialist NetEnrich introduced its Small Business Services package, designed to support IT solution providers who deliver managed services to small and midsize businesses. The technology that powers the SBS framework is NetEnrich's Agent, with built-in discovery capabilities to identify infrastructure and application instances, track and record actions performed by NetEnrich, and report on Standardized Operating Procedures (SOPs) completed as defined by ITIL service standards.
In addition, NetEnrich provides an ISO 27001-certified Network Operations Center (NOC), which is staffed 24/7 with the capability to perform full remediation and vendor technical coordination when necessary. The services are designed for small businesses with 50 or less employees, five servers and five network devices, the company noted in a release.
Available from the Ingram Micro Services Division, NetEnrich's remotely managed SBS platforms work to free up time from the service provider's engineering and technical staff. The Service Delivery Framework offers a "single pane of glass" view in to an end client's server and network environment, in addition to infrastructure applications, such as Exchange, Active Directory and Microsoft SBS.
"NetEnrich's Small Business Services package will lighten the load for our engineers and allow them to focus more on delivering superior customer service," said David Prince of Databranch, a NetEnrich partner. "NetEnrich knows what it takes to manage all types and sizes of environments. Our clients expect that we will deliver expert service at competitive prices, and NetEnrich's new Small Business Services enable us to deliver on that expectation."
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