Saturday, October 17, 2009

Too many returns and your are blacklisted

National Retail Federation 2007 bImage by exacq via Flickr

The real kicker? It will cost you $99 to get off the blacklist, in addition to what you might have to shell out to aggrieved retailers, before you can shop with participating online retailers again.

Honestly, I can't wait to see if any retailers sign up for this; it's a sure sell signal to the market, and I'd suggest their landlords start lining up new tenants. (I asked BadCustomer if any retailers have signed up so far, but never got a response.)

According to the National Retail Federation (NRF), retailers lose $11.8 billion per year in fraudulent returns, credit card charge-backs and other forms of so-called "friendly fraud."

Most retailers (88.9%) have had stolen merchandise returned to stores within the past year. Retailers also report being victimized by returns of merchandise originally purchased with fraudulent or stolen tender (74.1%) and returns using counterfeit receipts (45.7%)… [And] the return of non-defective, used merchandise -- especially in the apparel and electronics categories -- continues to be problematic for retailers.

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